About
Why Todd Tech Exists
Todd Tech grew from a practical idea: people deserve technology support that treats them with patience and respect. Too many small businesses and households struggle with unanswered calls, confusing explanations, recurring problems, and technology decisions they do not have time to manage alone.
Owner and technician Todd brings more than 20 years of experience to solving those problems. He has shaped Todd Tech around responsive communication, understandable guidance, and recommendations suited to each client rather than a one-size-fits-all approach.
Today, our Portland-based team helps small businesses and households across Cumberland County and Southern Maine. Whether we are working remotely or on-site, we take time to understand the person behind the request, resolve the immediate issue, and make technology feel more manageable.
How We Work with People
Our approach reflects the kind of support experience we would want for ourselves, our colleagues, and our neighbors.
Start with Empathy
Every request comes from someone whose day has been disrupted or whose decision feels uncertain. We listen first, understand the impact, and respond with patience.
Make Communication Clear
Technical language should clarify a problem, not make it more intimidating. We explain what is happening, discuss realistic options, and help clients make informed decisions.
Build Personal Relationships
Knowing our clients helps us understand their priorities, systems, and preferred ways of working. That familiarity supports recommendations that fit the person or organization rather than a generic checklist.
Take Responsiveness Seriously
Clients should not have to chase their technology provider for an update. Our team values prompt follow-through and keeps communication practical throughout the support process.